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Sep 20, 2019 16:01:34

Canny Best Practices: Feedback meetings

by @hum | 210 words | 286🔥 | 369💌

Sarah Hum

Current day streak: 286🔥
Total posts: 369💌
Total words: 178096 (712 pages 📄)

So you've been using Canny for a while now and you've collected a bunch of feedback. That's great!

Ultimately, our goal is to help you get the information you need to make the best product decisions. 

Adam Nash talks about a framework for thinking about features. He groups potential features into three buckets:

  • Metrics movers
  • Customer requests
  • Customer delight

With Canny, you already have a bucket with your customer requests. Nash suggests that, "The customer requests ensure that your customers see that the time that they are investing in your products is rewarded by a provider who listens and delivers."

However, the hard part is still ahead of you. 

Roadmap prioritization is an ongoing process for SaaS companies. A well-planned roadmap is key to your team's future success.

You'll want to make sure you understand the playing field before you step on the battlefield. Just like you review metrics and behavior data, we recommend including feedback review in your process. We want your roadmapping to be fully informed.

In this post, we want to share some tips on how you can analyze your feedback. By then end, you should have some tools to help you uncover the insights hidden in your feedback.

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