Continuing to answer Quora questions to do my 200WaD while marketing Canny.
Here's my answer to: Has anyone used any next-gen tools to gather and categorize/prioritize product enhancements/feature requests? Outside of Excel sheets?
If you're on Quora, your upvote would help my answers get seen. Thanks in advance!
I believe I run one of those "next-gen" tools you speak of. Canny
is built to help teams like yours manage their feature requests.
Spreadsheets may work in the early days, but as you get more and more customers, you easily outgrow your spreadsheet.
Valuable feedback starts getting lost and you leave customers disappointed. Headcount is expensive and bad product decisions hurt growth.
We have hundreds of teams using Canny since we launched about 2 years ago. Many of them were previously using spreadsheets.
Canny is where you can have all feedback organized in one place. It’s where your product team can uncover insights to help build your next best feature. It’s where your customers can go when they want to voice their ideas.
Here's a quick video about Canny:
We also have integrations with Intercom
so your team doesn't even need to go to a separate place to capture feedback.
We're focused on keeping the feedback experience as simple as possible for your customers. Behind the scenes, you can see exactly who is giving you feedback and segment them to help you prioritize.
Our main goal is to help your team make better product decisions with customer feedback. Let us know if you have any further questions!