Vodacom, Tigo, Airtel, Zantel, and TTCL.
That’s a list of giant market players in the telecom industry here but their services when it comes to a stable and reliable internet service? terrible.
Most of the mobile internet providers in my country scream slowness and horrible service.
The worst of the kind topping this list? Tigo.
Tigo has positioned themselves as below the pyramid telecom company — serving low-income families and workers.
I think their customers have come into terms with how horrible their services are and they almost expect it — every time.
But, whatever the market they serve, their service delivery should be top-notch considering what they charge their customers.
For instance, I did my own usage assessment in 2017 when I owned two mobile handsets and wanted to compare Tigo and Vodacom but it turned worse.
Yes, Vodacom (the telecom of my choice) serve the hind-end market customers and that's how they have positioned themselves in that way but when it comes to the usage charges in particular voice calls, Tigo seems to be an expensive choice.
This is synonymous with Bharat Airtel and others in the list.
It’s impossible for me to go out and use Tigo services again. They have lost a long and loyal customer.